Last updated: April 30, 2026
These Terms and Conditions ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Gooder Apps, the operator of QueueFlow ("QueueFlow", "we", "us", or "our"), governing your access to and use of the QueueFlow application, websites, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.
QueueFlow is a queue management platform designed for prom shops, bridal boutiques, formal wear retailers, and similar businesses. The Service includes, without limitation:
We may add, modify, or remove features at any time. We will use commercially reasonable efforts to provide notice of material changes to paid features.
To use the Service you must:
You are responsible for safeguarding your login credentials, for all activity that occurs under your account, and for any activity by employees, contractors, or other staff to whom you grant access. Notify us immediately at support@gooderapps.com if you suspect unauthorized access.
The Service is offered through subscription tiers. Current paid tiers include:
Subscription pricing, features, and limits are described in-app and on our website at the time of purchase, and may change. Changes will not affect existing billing periods you have already paid for.
Subscriptions automatically renew at the end of each billing period until cancelled. By subscribing, you authorize us (or our payment processor) to charge the applicable fee plus any taxes to your selected payment method on each renewal.
You are responsible for all fees, taxes, and charges associated with your account. If a charge is declined, we may suspend or downgrade your account until payment is received.
We may offer a free trial period (currently three (3) days) for new accounts. During the trial you may access trial-eligible features without charge. Unless you cancel before the trial ends, your account will be converted to the paid tier you selected and your payment method will be charged.
We reserve the right to limit, modify, or end free trials at any time. Only one free trial per business is permitted.
You may cancel your subscription at any time from within the Service. Cancellation takes effect at the end of your current paid billing period — you will continue to have access to paid features until then.
Except where required by applicable law, all fees are non-refundable. Partial-month refunds are not provided. If you believe you have been incorrectly billed, contact support@gooderapps.com within thirty (30) days of the charge.
You agree that you will not, and will not permit any third party to:
We may investigate and take appropriate legal action against violations, including suspending or terminating your account.
"Customer Data" means information you or your customers submit to or generate within the Service, including queue entries, customer profiles, event details, fitting notes, and messages.
You retain all rights, title, and interest in Customer Data. You grant QueueFlow a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely as necessary to provide and improve the Service, comply with legal obligations, and enforce these Terms.
You represent and warrant that you have all rights, consents, and authorizations necessary to provide Customer Data to the Service and that doing so does not violate any law or third-party right. This includes obtaining any consents required from your end customers (for example, before sending SMS messages or collecting personal information).
You are solely responsible for the accuracy, quality, and legality of Customer Data and for the means by which you acquired it.
The Service offers optional integrations with third-party platforms, including without limitation Shopify, BridalLive, and Twilio. When you enable an integration, you authorize QueueFlow to exchange data with that third party on your behalf, using the credentials you provide.
Your use of any third-party platform is governed by that party's own terms and privacy policy. We are not responsible for the availability, accuracy, security, or behavior of third-party services, and we make no warranty regarding them. Disconnecting or losing access to a third-party platform may degrade or disable related features in QueueFlow.
If you enable SMS messaging via Twilio, you are solely responsible for:
QueueFlow is not the sender of your messages and is not responsible for delivery, content, or compliance.
The Service, including all software, designs, logos, trademarks, text, graphics, and other content provided by us (collectively, the "QueueFlow Materials"), is owned by Gooder Apps or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.
You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the QueueFlow Materials except as expressly permitted by these Terms or applicable law.
If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without obligation to you.
Premium subscribers may customize the appearance of certain customer-facing surfaces (such as branded check-in pages, sign-in pages, and email templates) with their own logo, colors, and business name ("White-Label Content").
You are solely responsible for the legality and accuracy of White-Label Content and for ensuring you have all rights necessary to use any logos, trademarks, or other materials you upload. We may remove White-Label Content that we reasonably believe violates these Terms or any law.
You may terminate your account at any time from within the Service or by contacting support. Upon termination, your access to the Service will end at the close of your current billing period.
We may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms, fail to pay fees when due, engage in conduct that threatens the security or operation of the Service, or if required by law.
Following termination, we may retain Customer Data as required for backups, legal compliance, dispute resolution, or enforcement of our agreements. You may request export or deletion of your Customer Data by contacting support@gooderapps.com; we will respond within a reasonable time consistent with applicable law.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any content (including Customer Data) will be accurate, complete, or preserved without loss. You are responsible for maintaining your own backups of any data you consider important.
To the maximum extent permitted by law, in no event will QueueFlow, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.
Our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the fees you paid to QueueFlow in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless QueueFlow, Gooder Apps, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data, including any claim that it infringes any third-party right or violates any law; (c) your violation of these Terms; or (d) your violation of any law or third-party right, including by sending SMS or marketing messages.
These Terms are governed by the laws of the State of Indiana, USA, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Marion County, Indiana, and you and we consent to the personal jurisdiction of those courts.
You and we each waive the right to a trial by jury and the right to participate in a class action with respect to any dispute under these Terms, to the extent permitted by applicable law.
We may update these Terms from time to time. If we make material changes, we will notify you by email, by an in-app notification, or by posting an updated version on this page with a new "Last updated" date. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms.
If you have any questions about these Terms, you can reach us at: